Shipping & Delivery
- Shipping & Delivery
The Chile Mojo retail store is open from Tue-Sat, and all online orders will be filled during this time, usually within 24-48 hours of your order being placed. Orders placed between Friday afternoon and Monday may experience a slightly delayed shipment.
For most parcels weighing less than 20kg, Chile Mojo will ship with either Startrack or Australia Post. Australia Post Parcel Zones are used to calculate regular mail charges. Parcels over 20kg will have their shipping charges calculated after the order is placed. We will contact you with the cost and charge this amount separately.
INTERNATIONAL parcels are sent with Australia Post International Express which includes tracking and requires signature on delivery. Estimated transit time is 2-5 business days. New Zealand has a flat rate of $15.50 for parcels up to 2kg. Freight can be quoted at any time by placing items in the shopping cart and clicking 'estimate shipping and tax'.
POST OFFICE BOXES within Australia attract a $10 surcharge when shipped with Startrack. We cover well over half of this cost but pass a few dollars on to the receiver.
APARTMENT and UNIT ADDRESSES are rejected by Startrack and an additional $10 is charged for 'carding' or onforwarding to an alternate address. As such, we will not accept an apartment address for Air Courier delivery unless confirmed directly with us. Business addresses are ideal when trading hours are Mon-Fri 9am-5pm. Please include business name and trading hours where appropriate.
AUTHORITY TO LEAVE is always given to Startrack, however should the driver deem the address unsafe, due to inclement weather, presence of a dog, a closed gate etc. they will not leave the parcel and an additional $10 is charged.
Chile Mojo will endeavor to ship by your preferred method but reserves the right to use an alternative carrier based on receiver’s address and/or size/weight of order.
- * next day delivery
Next Day Delivery is usually achieved. However, it is dependent on an appropriate receiving address being used, the day of the week that the order is placed and that all items are in stock. Please contact us should you have an urgent requirement and we will be able to confirm if your order qualifies for Next Day Delivery. This service is only available for orders weighing less than 5kg.
- Click 'n Collect - this is a free of charge option but must have pre-payment. Customers collect their order from our retail store located in Adelaide's East during trading hours which are Tue-Fri 10am-5.30pm and Sat 10am-4pm. Click 'n Collect will show as an available option upon checkout.