Welcome to Chile Mojo

Chile Mojo

Terms and Conditions

Shipping & Delivery

The Chile Mojo retail store is open from Tue-Sat, and all online orders will be filled during this time, usually within 24-48 hours of your order being placed.  Orders placed between Friday afternoon and Monday may experience a slightly delayed shipment.

For most parcels weighing less than 20kg, Chile Mojo will ship with either Startrack or Australia Post.   Australia Post Parcel Zones are used to calculate regular mail charges.  Parcels over 20kg will have their shipping charges calculated after the order is placed.  We will contact you with the cost and charge this amount separately.

POST OFFICE BOXES attract a $10 surcharge when shipped with Startrack.  We cover well over half of this cost but pass a few dollars on to the receiver.

APARTMENT and UNIT ADDRESSES are rejected by Startrack and an additional $10 is charged for 'carding' or onforwarding to an alternate address.  As such, we will not accept an apartment address for Air Courier delivery unless confirmed directly with us.  Business addresses are ideal when trading hours are Mon-Fri 9am-5pm.  Please include business name and trading hours where appropriate.
AUTHORITY TO LEAVE is always given to Startrack, however should the driver deem the address unsafe, due to inclement weather, presence of a dog, a closed gate etc. they will not leave the parcel and an additional $10 is charged.

Chile Mojo will endeavor to ship by your preferred method but reserves the right to use an alternative carrier based on receiver’s address and/or size/weight of order.

* next day delivery
Next Day Delivery is usually achieved.  However, it is dependent on an appropriate receiving address being used, the day of the week that the order is placed and that all items are in stock.  Please contact us should you have an urgent requirement and we will be able to confirm if your order qualifies for Next Day Delivery.  This service is only available for orders weighing less than 5kg.
Click 'n Collect - this is a free of charge option for customers who are able to collect their order from our retail store located in Adelaide's East during trading hours which are Tue-Fri 10am-5.30pm and Sat 10am-4pm.
Chile Product Purchases - Super Hot Product Waiver
Purchaser of these products hereby acknowledges the risks associated with use of these products, many of which contain intense heat factors. Purchaser hereby understands and accepts the element of danger if products are misused. Furthermore, it shall be clearly understood that these products are purchased and used strictly at the purchaser's risk. Purchaser hereby releases Chile Mojo from all liability and indemnifies and holds harmless Chile Mojo with respect to any claims of damages or injuries resulting from the use, consumption, ingestion, and/or contact with respect to these products.
If this product is given as a gift the Purchaser will be responsible for making the recipient fully aware of the potential danger if handled improperly, or directly consumed.
Chile Mojo only accepts orders of Hot Sauces with a heat rating higher than 16 from people over the age of eighteen.  By accepting these terms you are acknowledging that you are over the age of eighteen and have read and agree with the Super Hot Product Waiver.
Given the myriad of environmental factors which may affect seed growth, we cannot guarantee your success.
Privacy & Security

Chile Mojo takes it's customers' privacy seriously.  Chile Mojo will only collect and use your personal information:
- to deliver the products you have ordered from www.chilemojo.com.au,
- to update you on the delivery of your order,
- for customer support purposes and to provide relevant order information.
Chile Mojo may also send you occasional promotional or informational emails which you can opt out of at any time using the unsubscribe function.
Chile Mojo does not pass on/sell/swap any of your personal details with anyone. Personal information collected online will only be disclosed within our company for internal use.

Online payment processes are protected by industry standard encryption.  Chile Mojo offers Paypal and eWay online payment methods.  eWay is tier 1 PCI DSS compliant, meeting the highest level of security standards for payment data, as set by Visa and MasterCard.
Chile Mojo also gives customers the choice to make a direct deposit bank transfer or call to arrange alternative payment options.  See below for bank transfer details.

Returns & Replacements
If the item or items you have ordered arrives in a damaged condition or is not working then you have the right to return the goods.
Before you return the goods please contact Chile Mojo to advise us of your problem.
Refunds will only be given if we are unable to supply a replacement for the item that has been returned.
Our Liability
We will not be liable for any loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Our maximum aggregate liability for any Product supplied to you shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

Placing and Paying for your Order

When you place your order and payment is processed by our billing company we are agreeing to supply you with the goods that you have ordered. At all times Chile Mojo undertakes to maintain a sufficient level of stock to meet all orders.

However, if the item you have ordered is out of stock we will contact you and offer an alternative product, a refund, or that your item may be placed on backorder and shipped when available.

Chile Mojo offers payments by eWay payment gateway, Paypal and direct deposit.  No credit card details are held by Chile Mojo.  Direct deposits can be made into Chile Mojo's account:
BSB: 805-050
Acct: 4300718